Notice of defects
Non-urgent matters, that need fixing or maintenance, need to be informed to POAS by submitting a Notice of Defects form. You can submit the form by clicking the link below.
Submit the Notice of defects as soon as you notice a fault. Failure to do so might make you liable for damages. Please inform us even of minor problems, so that we can prevent the problem from expanding.
Please mention in the form, whether the maintenance professional is allowed to enter your apartment with a master key. If a master key cannot be used to enter the apartment, inform us when you will be home to open the door for maintenance staff. We kindly ask you to inform also about pets or any other things that may affect the apartment visits.
You can follow the processing of your notice of defects in our tenant portal.
In urgent cases, such as if water damages occurs or you lock yourself out, contact your maintenance company by phone immediately.