Notice of defects

It is tenant’s duty to notify

Act on Residential Leases §24: The tenant shall notify the lessor without delay of any damage to or deficiency in the apartment which it is the lessor’s responsibility to correct. Notification shall be made immediately if, to prevent further damage, repairs must be undertaken without delay. A tenant who fails to make the required notification shall be liable for any damage caused by such failure.

How to notify

Urgent cases, such as if water damages, need to be informed to the maintenance company by phone immediately.

Non-urgent matters, that need fixing or maintenance, need to be informed to POAS by submitting a Notice of Defects form. Non-urgent matters can be issues inside your apartment, building or outdoor areas (e.g. door doesn’t lock, window is broken, broken plug etc.). Submit the Notice of defects as soon as you notice a fault. Failure to do so might make you liable for damages. Please inform us even of minor problems, so that we can prevent the problem from expanding.

Please mention in the form, whether the maintenance professional is allowed to enter your apartment with a master key. If a master key cannot be used to enter the apartment, inform us when you will be home to open the door for maintenance staff. We kindly ask you to inform also about pets or any other things that may affect the apartment visits.

Fill the Notice of Defects in tenant portal, and you can follow the processing of your matter. Log in to tenant portal from the link below.

Submit Notice of Defects in tenant portal

If you can not access the Notice of Defects in tenant portal, you can also fill out the form from the link below.

Fill in the Notice of Defects form