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Online services

Tenant portal

Tenant portal is our tenants’ digital service system, where all living-related matters can be managed:

  • View your rental agreement
  • Rent balance, invoices and payment history
  • Notices of defects and follow-up
  • Submit disorder notifications
  • Messages to POAS’s customer service
  • Connection to Kodinportaali reservation and notification system, read more below.

Log in to tenant portal

When using tenant portal for the first time, you need to register with digital authentication method Tupas (online banking authentication). After that, you can create your user ID for the service. If you are unable to use the Tupas authentication method, you can use the office authentication method, since we have automatically authenticated you. On the log in page of the tenant portal, select ‘Register as a new user’, and choose ‘Office authentication‘ option.

Note! You can see your information in the tenant portal only after your rental agreement has begun.


Common spaces, such as sauna shifts, club rooms and laundry machines are reserved in Kodinportaali reservation system. Kodinportaali can be accessed directly from tenant portal, you don’t need separate username or password. Alternatively, Kodinportti can also be used with a mobile app or with the digital touchscreens located in the hallways of our buildings. Please see Kodinportaali instructions for further information.

Notices of Defects

If you notice any faults, problems or repair needs in your apartment or building, submit a notice of defects. Please inform us even of minor problems. In urgent cases such as water damages or you lock yourself out, contact your housing complex’s maintenance company immediately.

Submit the notice of defects in tenant portal

Disorder notification

If someone in your building is causing disturbance, submit the disorder notification in the tenant portal. Disorder notifications should always be submitted in writing, complete with the notifier’s contact details. Find out more information about disorder notifications.

Submit the notice of defects in tenant portal

Apartment search

In the apartment search you can see the selection and rents of our apartments.

Go to the apartment search

To be selected as a tenant at POAS, you must first submit a housing application. Application is sent electronically and it is valid for three months. Applicants can edit or renew the application electronically. See more information about application process and who is eligible to apply on Find a home page.

Terminate your agreement

You can terminate your rental agreement electronically from the link below. The notice period is one (1) calendar month, as per the Act on Residential Leases. The notice period is calculated from the last day of the calendar month in which notice was given. For example, if you terminate your lease agreement during January, your tenancy ends on the last day of February. Read more about termination.