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The key is for personal use only, and tenant is responsible for it.

Handover of keys

When moving into POAS apartment, the keys can be picked up after 12pm on the first day of tenancy, or on the following business day, if the tenancy begins during weekend or public holiday.

When picking up keys, you must bring an ID and a receipt of the payment of the security deposit. Keys will not be handed over if the security deposit is not paid. If someone else picks the keys up for you, they must present the receipt and a letter of attorney.

Returning keys

When your rental agreement ends, you must return the keys to POAS office (located in Sorsapuisto 1, 33500 Tampere) before 12pm on the first business day after the end of your tenancy. If the keys are not returned before 12pm, a fee will be collected as shown on price list. There is a letterbox on the front door of our office for returning keys, so you don’t need to make an appointment for returning keys. If you wish to return your keys to the box, you need to provide us a confirmation of returned keys by email.

How to return keys to the letterbox:

-> Put all the keys in an envelope, plastic bag or similar package. You need to return all keys you have received, and missing keys will be charged as per current price list. Include the address of the apartment inside/on the package. Close the package carefully and bring it to the letterbox before the deadline.

-> Write an email with following information:

  • Your first name and family name
  • Address of the apartment
  • Number of keys returned
  • Mention if you return a key or token of a parking space / hall
  • Returning date and time

-> Send the email to us: toimisto(a)

We will send you a confirmation email when we have received your keys.


Lost keys

If you lose your key, inform POAS’s customer service immediately. We will have new keys made, and hand them over only to the tenant, who has signed the rental agreement, or a person authorised with a letter of attorney. Costs for replacing lost keys and re-programming the locks will be collected from the tenant as shown on price list.

Duplicating keys or additional keys

Having duplicate keys made is not permitted. Each tenant is responsible for the keys handed over to them. If at the end of the tenancy, a tenant does not return all original keys handed over to them at the beginning of the tenancy, a sum equivalent to the cost of new keys or re-keying the locks of the apartment will be deducted from the security deposit, as mentioned in the price list. If the deposit does not cover all the costs, the tenant will receive a separate invoice. If the tenant does not return all original keys handed over to them, the locks are always re-programmed.

If you need additional keys for example for your children, please contact our customer service.

Door-opening service

If you lock yourself outside your apartment and need the door to be opened, contact the maintenance company responsible for your housing complex. Please note that they cannot provide you with new keys. If you lose your key, please contact our customer service too.