The key is for personal use only, and tenant is responsible for it.

Handover of keys

The keys can be picked up after 12 pm. on the first day of tenancy, or on the following business day, if the tenancy begins on the weekend or on a public holiday. If the flat is  immediately free, the keys can be picked up maximum four days before the tenancy begins. However, if you do so, you lose the right to complain about the cleanliness of the flat. However the keys can not be picked up on weekend.

You must bring with you an ID and a receipt of the payment of the security deposit; keys are not handed over without a receipt. If someone else picks the keys up for you, he/she must present the receipt and a proxy.

Duplicating keys

Having duplicate keys made is not permitted. Each tenant is responsible for the keys handed over to him/her. If at the end of the tenancy, a tenant does not return all original keys handed over to him/her at the beginning of the tenancy, a sum equivalent to the cost of re-keying the locks of the flat will be deducted from the security deposit. If the deposit does not cover all the cost tenant will receive a bill.

Returning keys

When your lease agreement ends, you must return the keys to POAS office before 12  pm. on the first business day after the end of your tenancy. If keys are not returned before 12 pm. or you have not agreed with our office to different returning time, fee will be collected as shown on price list.

Lost keys

If you lose your key, inform the POAS office immediately. We will have new keys made for and hand them over only to the principal tenant or a person in possession of a proxy. Costs for replacing lost keys and/or re-keying locks, will be collected from the tenant as shown on updated price list.

The patent protection for the Abloy Exec key type is no longer in force. However, we do not accept keys that are made by unapproved operators. If a tenant does not return all original keys handed over to him/her, we will always re-key the locks.

Opening the door

If you lock yourself out and need the door to be opened, contact the maintenance company responsible for your housing complex. Please note that they cannot provide you with new keys; if you lose your key, also contact our office.