In urgent cases such as water damage, contact the maintenance company’s 24/7 telephone service. For the contact details of your maintenance company, use the search function at the bottom of the page.
In other cases, you can fill in the notice of defects.
Submit a maintenance notice as soon as you notice a fault. Failure to do so might make you liable for damages. Please advise the maintenance company whether the maintenance professional is allowed to enter the flat with a master key. If a master key cannot be used to enter the flat, let the maintenance company know when you will be home. You should also inform them of any animals in the flat.
Our Tenant guide includes a responsibility chart, which you can refer to see who is responsible for the costs and performance of various tasks.
Use your address to find the phone number for your maintenance company.