Information on COVID-19
Updated: 24 March 2021
POAS follows the corona virus situation as well as the instructions and information provided by authorities. We take actions on our behalf to prevent the virus from spreading. Therefore there are some changes in our services:
In housing complexes:
- All club rooms and gyms (Vaahterakuja and Ristinarkuntie) are closed for the time being. Use of the premises is strictly prohibited and non-compliance with the prohibition will result in a written warning.
- Common sauna shifts remain canceled. For the time being, private sauna shifts and laundry room machines can be reserved normally from Kodinportaali reservation system. Please pay extra attention to your hand hygiene when using common spaces.
- General meeting restrictions and recommendations must be taken into account.
Restrictions on the use of common spaces are based on exceptional conditions outlined by the government. By closing the common spaces we care for our tenants’ health. Since there are no staff in the gyms, music room and club rooms, it is impossible to supervise the implementation of enhanced hygiene, safety distances as well as the resrictions on number of people.
- Our telephone and email services are available normally during our office’s opening hours. Please be patient, services might be busy occasionally.
- Office assists our customers with necessary matters only, such as picking up keys. You need to make an appointment beforehand for any office visits.
- Keys of parking spaces’ electric heating poles can be mailed, if necessary. If you need the heating pole key for your parking space, but have not booked an appointment, please contact our customer service.
- Customer service employees wear face masks in the office. We also recommend that our customers wear masks when visiting our office.
+358 40 668 6008
Please note that tenancy-related matters can be handled through our electronic services. Read more information here: poas.fi/en/online-services/
Log in to tenant portal: asukassivusto.poas.fi
- In urgent maintenance needs, contact your housing complex’s maintenance company immediately!
- Non-urgent maintenance issues can be reported normally via electronic Notice of defects form. When making a Notice of defects, please mention in the Description field if you’re ordered to stay in quarantine or about any other matters that POAS should consider when making necessary actions or precautionary measures.
- As always, urgent and necessary matters will be handled as soon as possible! Depending on the situation, handling other issues may be postponed. In these cases, our maintenance staff will contact the tenant. You can follow the processing of your matter in tenant portal.
- Apartment visits are minimized to avoid physical contacts. Due to the this, the preliminary inspections of apartments are cancelled. Apartments will be checked, as usually, after the rental agreement has ended.
- If visiting apartment is necessary to handle the matter, we aim to schedule all visits to a point of time when tenant is not present. Maintenance staff will wear face masks during apartment visits.
We apologise for the inconvenience the situation may cause and hope our customers will understand the exceptional situation. Also, we would like remind that in this situation it is extremely important to follow the general instructions and restrictions initiated by authorities. We also recommend our tenants to download the official corona virus application Koronavilkku. Stay healthy and care for each other!