Information on COVID-19

Updated: 16 October 2020

POAS is constantly following the corona virus (COVID-19) situation as well as the instructions and information provided by authorities. We take actions on our behalf to prevent the virus from spreading and protect the health of both our tenants and employees. This article includes all the changes made in our operations due to the corona virus situation.

Customer service:

  • Our telephone and email services are available normally during our office’s opening hours. Please be patient, services might be busy occasionally.
  • For now, office assists our customers with necessary matters only, such as picking up keys. You need to make an appointment beforehand for any office visits.
  • Customer service employees wear face masks in the office. We also recommend that our customers wear masks when visiting our office.

Contact information:
toimisto@poas.fi
+358 40 668 6008

Electronic services:

Please note that tenancy-related matters can be handled through our electronic services. Read more information here: poas.fi/en/online-services/

Log in to tenant portal: asukassivusto.poas.fi


Maintenance:

  • In urgent maintenance needs, contact your housing complex’s maintenance company immediately!
  • Non-urgent maintenance issues can be reported normally via electronic Notice of defects form. When making a Notice of defects, please mention in the Description field if you’re ordered to stay in quarantine or about any other matters that POAS should consider when making necessary actions or precautionary measures.
  • As always, urgent and necessary matters will be handled as soon as possible! Depending on the situation, handling other issues may be postponed. In these cases, our maintenance staff will contact the tenant. You can follow the processing of your matter in tenant portal.
  • Apartment visits are minimized to avoid physical contacts. Due to the this, the preliminary inspections of apartments are cancelled. Apartments will be checked, as usually, after the agreement has ended.
  • If visiting apartment is necessary to handle the matter, we aim to schedule all visits to a point of time when tenant is not present. Maintenance staff will wear face masks during apartment visits.


Housing complexes:

  • As of now, club rooms and gyms are open for tenants to use. Please pay extra attention to cleaning and hand hygiene when using club rooms or other common spaces. Neglection of cleaning can result in a usage ban of common spaces.
  • Common sauna shifts are cancelled for now. Private sauna shifts and laundry machines can be reserved normally from Kodinportaali reservation system.
  • As of now, tenant committees can arrange gatherings and events considering the general instructions, recommendations and regulations provided by authorities.

 

We apologise for the inconvenience the situation may cause and hope our customers will understand the exceptional situation. Also, we would like remind that in this situation it is extremely important to follow the general instructions and restrictions initiated by authorities. We also recommend our tenants to download the official corona virus application Koronavilkku. Stay healthy and care for each other!



More information: